Terms and Conditions

These Terms and Conditions, including the privacy notice and AI systems disclosure contained in this same document, constitute a legally operative agreement between you and the operator of RentMochi regarding your access to and use of the software, websites, APIs, messaging surfaces, document-processing features, reporting outputs, and related services, whether made available on a trial, beta, paid, promotional, or no-fee basis.

By creating an account, requesting a login code, authenticating through a third-party identity provider, uploading or syncing content, connecting an integration, or otherwise accessing any portion of the service, you acknowledge that you have read this document in full, understand that it allocates risk in a manner intended to be comprehensive and enforceable, and agree to be bound by it as a condition precedent to any continued access or use.

If you are accepting this agreement on behalf of an entity, trust, property-owning vehicle, management company, family office, or other organization, you represent and warrant that you have authority sufficient to bind that person or entity to these terms, in which event the words you and your will refer to both the individual accepting and the represented principal to the maximum extent permitted by applicable law.

You may use the service only if you are legally capable of forming a binding contract and are not barred from using the service under applicable law, sanctions restrictions, export controls, or prior suspension or termination decisions made by us in good faith for security, abuse-prevention, legal-compliance, or operational reasons.

You represent and warrant on a continuing basis that all registration information, identity information, property records, tenant records, vendor details, notices, ledger data, and other content you provide are accurate in all material respects, that you possess all rights necessary to submit such content for processing, and that your use of the service does not breach leases, privacy obligations, fiduciary duties, employment restrictions, lender covenants, court orders, or other legal or contractual limitations binding on you or the data you submit.

You remain solely responsible for determining whether your use of the service is appropriate for the jurisdictions, asset classes, and workflows implicated by your portfolio, including any landlord-tenant, consumer-protection, privacy, tax, fair-housing, debt-collection, notice, licensing, records-retention, or electronic-signature requirements that may apply to your activities.

RentMochi is a software workspace intended to assist with property operations, record organization, document extraction, accounting support, reporting, task management, leasing workflows, communication support, and AI-assisted summarization. The service is not represented as a substitute for a licensed attorney, certified public accountant, property manager of record, broker, fiduciary, insurer, lender, or regulator.

Certain features may be identified as beta, preview, limited release, pilot, experimental, or otherwise not fully production-hardened. Such features may be incomplete, unavailable, interrupted, changed, withdrawn, or materially modified at any time and may produce inaccurate, partial, contradictory, delayed, or undesirable results without advance notice.

You acknowledge that a substantial purpose of a beta environment is to observe performance, reliability, failure modes, operator behavior, and model quality under real-world conditions, and therefore you assume heightened responsibility for independently verifying outputs, preserving source-of-truth records, and preventing reliance on the service as the sole basis for any financial, legal, compliance, leasing, maintenance, eviction, tax, or communications decision.

You must provide and maintain complete and current account information and must promptly update any contact details or operational details that could affect notice delivery, access control, billing, or compliance. You are responsible for all activity occurring under your account credentials, session tokens, login links, recovery channels, and connected identity providers, whether or not specifically authorized by you, except to the extent caused directly by our willful misconduct.

You must maintain reasonable administrative, technical, and physical safeguards over devices, email inboxes, linked Google accounts, integration credentials, shared workstations, and any other systems through which the service may be accessed or controlled. You must notify us without undue delay if you know or reasonably suspect that credentials, sessions, or underlying communications channels have been compromised or misdirected.

We may require re-authentication, re-acceptance of updated legal terms, multi-factor confirmation, session invalidation, or additional verification steps whenever reasonably necessary to protect users, prevent fraud, preserve system integrity, investigate misuse, or comply with legal obligations.

As between you and us, you retain whatever ownership rights you otherwise hold in documents, communications, tenant records, ledger entries, images, notices, lease materials, insurance records, invoices, maintenance data, tax materials, and other content that you submit, upload, sync, generate, or cause to be processed through the service, subject always to the licenses and permissions granted by you in this agreement.

You are solely responsible for the legality, quality, provenance, completeness, formatting, authenticity, timeliness, and review of all submitted content and for any act or omission taken in reliance on service outputs. You must review extracted fields, generated notices, suggested categorizations, summaries, reminders, reports, renewal language, payment records, and any AI-assisted content before using, sharing, or acting upon them.

Without limiting the foregoing, you remain solely responsible for rent collection decisions, habitability matters, fair-housing compliance, vendor selection, notice timing, lease interpretation, security-deposit handling, accounting entries, tax reporting, lender communications, insurance submissions, and all interactions with tenants, applicants, vendors, investors, lenders, regulators, and courts.

The service may use algorithmic and generative systems to extract information from documents, summarize records, draft content, suggest classifications, answer questions, surface anomalies, recommend next actions, and organize operational data. Such systems may hallucinate facts, omit key details, misread handwritten or low-quality material, confuse parties or dates, improperly classify transactions, or present outputs in a manner that appears confident notwithstanding underlying uncertainty.

You agree that AI-assisted outputs are informational and operational aids only and do not constitute legal advice, tax advice, accounting advice, investment advice, insurance advice, property-management advice, or any other regulated professional service. No attorney-client, accountant-client, fiduciary, brokerage, agency, advisory, or similar relationship is created by your use of the service.

You must not use the service as your sole or final basis for legal notices, lease drafting, evictions, accounting close, tax filing, security-deposit accounting, fair-housing screening decisions, regulatory submissions, or other matters where a reasonable operator would independently review primary records and, where appropriate, consult qualified professionals.

You grant to us and our service providers a worldwide, non-exclusive, royalty-free, sublicensable, and transferable-to-a-successor license to host, copy, store, reproduce, adapt, parse, index, transmit, display back to you, and otherwise process your content strictly as necessary to operate, secure, maintain, support, diagnose, and provide the service to you.

We do not use your content to train, fine-tune, or improve any general-purpose AI model, whether ours or a third party's. This is a limit on the license above, not an exception to it.

Your leases, receipts, messages, and financial records are processed for one purpose: to deliver RentMochi to you. We send your content to Google Gemini for owner chat, resident chat, OCR, and document extraction, and to OpenAI for fallback document metadata extraction. Google and OpenAI are contractually barred from training on API inputs. One narrow step, the automated second-opinion check on an uploaded lease, sends that lease's extracted fields and OCR excerpt to DeepSeek. DeepSeek's terms permit using submitted text to improve its models. Nothing else is sent to DeepSeek.

We use aggregate operational metrics that identify neither you nor your tenants, such as counts of documents processed or error rates, to keep the service reliable. You represent that you have the rights and permissions necessary to submit the content you submit.

We may collect and process account registration data, identity data, contact data, authentication records, device and browser metadata, IP addresses, approximate location information, uploaded documents, extracted fields, tenant and vendor records, financial and ledger information, maintenance details, communication content, interaction logs, support requests, integration metadata, billing information, and event telemetry reasonably related to service operation, abuse prevention, quality measurement, and support.

We use information for account administration, session authentication, document processing, record retrieval, workflow execution, reporting, fraud and misuse detection, debugging, customer support, legal compliance, product improvement, security investigations, incident response, and the AI-related purposes described elsewhere in this document. We may also generate internal analytics, performance metrics, and operational insights derived from user behavior and content patterns.

We may disclose information to infrastructure providers, identity providers, payment processors, email and messaging vendors, cloud storage providers, OCR and AI vendors, analytics services, error-monitoring tools, professional advisers, auditors, insurers, financing counterparties, acquirers, affiliates, and authorities where disclosure is reasonably necessary to operate the service, protect rights, investigate violations, comply with law, enforce agreements, or participate in a financing, sale, merger, recapitalization, or other corporate transaction.

Some information reaches us from people who do not have an account. If you join our waitlist we store the email address you give us, any name or property count you choose to add, and the date you joined, so that we can tell you when access opens. If you submit a testimonial we store what you wrote, the display name you chose, and an email address we use only to confirm you wrote it. In both cases we may also record the IP address and browser user agent of the submission, for the sole purpose of detecting automated abuse of those public forms.

We do not sell any of it, we do not add waitlist addresses to a marketing list, and we do not publish a testimonial until a person has reviewed and approved it. Your submitted email address is never displayed publicly. You can ask us to delete a waitlist entry or a testimonial at any time by writing to our support address, and we will remove it without needing you to explain why.

Because no security control is absolute, we do not guarantee that the service will be immune from unauthorized access, interception, exfiltration, corruption, loss, or misuse. You should not upload content unless you have independently concluded that doing so is lawful, operationally appropriate, and proportionate to the benefits you seek from the service.

The service may interoperate with third-party systems, including cloud document storage, accounting tools, banking or financial-data providers, messaging services, identity providers, e-signature tools, and other external services. Your use of such integrations may be subject to separate terms, privacy notices, platform policies, and availability constraints imposed by those third parties.

We are not responsible for the accuracy, completeness, availability, legality, or security posture of third-party systems or content, nor are we responsible for outages, API changes, access revocations, throttling, data mismatches, duplicate records, delayed synchronization, or other downstream issues arising from third-party dependencies, even where the service appears to initiate or mediate the relevant workflow.

You authorize us to exchange data, tokens, files, commands, and metadata with linked third-party services as necessary to execute the integration features you enable. You remain solely responsible for reviewing the permissions you grant, the scopes you authorize, and the business consequences of transmitting your information into or through those third-party environments.

You may not use the service to violate law; infringe rights; process data without authorization; harass or discriminate against tenants or applicants; generate deceptive notices; engage in stalking, threats, fraud, or debt-collection abuse; upload malicious code; probe or bypass access controls; interfere with service integrity; reverse engineer protected components except where non-waivable law expressly permits; benchmark the service for external publication without consent; or use the service to train competing systems in a manner inconsistent with this agreement.

You may not submit social security numbers, payment-card data, government identifiers, bank credentials, health records, or similarly sensitive categories of information unless the relevant workflow expressly supports such data and you have independently verified that your submission is lawful, necessary, and subject to appropriate safeguards. The absence of a technical block does not constitute permission.

We may monitor compliance, investigate suspected misuse, preserve evidence, throttle or block abusive activity, remove content, disable integrations, suspend access, or refer matters to law enforcement or private counsel where reasonably appropriate to protect users, third parties, or the service.

Certain features may be offered free of charge, while others may require a subscription, usage-based fee, promotional code, or separately agreed commercial arrangement. Unless otherwise expressly stated in writing, all fees are quoted in U.S. dollars, are non-refundable once incurred, and exclude taxes, duties, levies, assessments, and similar governmental charges for which you remain responsible.

If billing is introduced or enabled for your account, you authorize us and our payment processors to charge the designated payment method for recurring subscription charges, one-time charges, overages, or other amounts due under the applicable order, plan, or pricing page. You are responsible for maintaining valid payment information and for resolving charge failures or disputes promptly.

We may change pricing, packaging, limits, feature availability, or billing mechanics prospectively by providing notice through the service, by email, or by other reasonable means. Continued use after the effective date of a pricing change constitutes acceptance of the revised commercial terms unless non-waivable law requires a different process.

Subject to technical constraints and applicable law, we may provide tools enabling you to export certain account and operational data and to request deletion of your account and primary records. Export availability, formatting fidelity, and completeness may vary by feature, document type, integration dependency, or system state, and exported data may not preserve every derived field, system event, or presentation layer.

When you request deletion, we may delete, anonymize, detach, or otherwise render inaccessible primary account-associated records in our active systems, but we may retain limited administrative, security, legal-hold, anti-fraud, billing, dispute-resolution, backup, and log information for so long as reasonably necessary to comply with law, preserve evidence, enforce agreements, or restore systems following incidents.

You acknowledge that residual copies may temporarily persist in caches, logs, backups, replicated storage, archived datasets, or forensic snapshots and that deletion from all environments may not be immediate. We do not undertake any obligation to preserve content after deletion, suspension, expiration, or termination except to the extent required by law.

We may suspend, restrict, or terminate your access, in whole or in part and with or without notice, if we reasonably believe that you breached this agreement, created legal exposure, threatened platform security, attempted unauthorized access, misused third-party integrations, failed to pay amounts due, or otherwise used the service in a manner inconsistent with its intended purpose or safe operation.

We may modify, discontinue, replace, or remove features, content, integrations, limits, workflows, or service components at any time, including where doing so is necessary to address security issues, vendor dependency changes, regulatory concerns, system health, supportability, or strategic product decisions. We are not liable for any consequence arising from such changes except to the extent non-waivable law expressly requires otherwise.

Upon termination, the rights granted to you under this agreement cease immediately, but provisions that by their nature should survive, including provisions relating to licenses, payment obligations, disclaimers, limitations of liability, dispute resolution, and retained records, will survive to the fullest extent permitted by law.

The service, including its software, interface design, prompts, workflows, taxonomies, documentation, branding, compilations, selection and arrangement of content, and all related intellectual property rights, is and will remain owned by us or our licensors. Except for the limited right to use the service in accordance with this agreement, no license or right is granted by implication, estoppel, or otherwise.

If you provide suggestions, comments, enhancement requests, corrections, annotations, bug reports, model feedback, or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use, modify, disclose, reproduce, distribute, commercialize, and otherwise exploit that feedback for any purpose without restriction, attribution, accounting, or compensation.

You may not remove proprietary notices, misrepresent affiliation, frame the service, resell access without authorization, or use our names, logos, marks, or trade dress except as expressly permitted by us in writing.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN AS IS, AS AVAILABLE, WITH ALL FAULTS, AND WITHOUT WARRANTY BASIS. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, OR THAT OUTPUTS WILL MEET YOUR REQUIREMENTS OR COMPLY WITH ANY LEGAL STANDARD.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS INTERRUPTION, TENANT RELATIONSHIP VALUE, REGULATORY POSITION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THIS AGREEMENT WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US$100) OR THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE THREE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You agree to defend, indemnify, and hold harmless us and our affiliates, officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any claims, demands, actions, investigations, liabilities, damages, judgments, settlements, penalties, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your content, your properties or tenants, your use of the service, your violation of this agreement, or your violation of law or third-party rights.

PLEASE READ THIS SECTION CAREFULLY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THE SERVICE OR THIS AGREEMENT WILL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, EXCEPT THAT EITHER PARTY MAY SEEK INDIVIDUAL RELIEF IN SMALL CLAIMS COURT FOR QUALIFYING MATTERS AND MAY SEEK INJUNCTIVE OR EQUITABLE RELIEF FOR MISUSE OF INTELLECTUAL PROPERTY OR UNAUTHORIZED ACCESS.

Arbitration is intended to proceed on an individual basis only. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, MASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR CONSOLIDATED PROCEEDING.

If a court or arbitrator determines that any aspect of this section is unenforceable as written, that provision shall be enforced to the maximum extent permissible and the remainder shall continue in effect, except that if the class, collective, or representative-action waiver is held unenforceable for a particular claim and that determination is not subject to appeal, then that claim shall proceed in a court of competent jurisdiction and the arbitration requirement shall be severed solely as to that claim.

Except to the extent displaced by federal law, arbitration rules, or non-waivable local law, this agreement will be governed by the laws designated by us in the then-current service notice or order form, without regard to conflict-of-law principles that would require application of another jurisdiction's law. Because the intended launch jurisdictions and operator entity details may evolve, the specific governing-law designation remains subject to counsel review and finalization.

We may provide notices under this agreement by posting within the service, sending email to the address associated with your account, presenting an in-product acknowledgement flow, or using any other contact method reasonably associated with your account. You are responsible for keeping your notice details current and for monitoring the email and account channels through which legal or operational notices may be delivered.

Questions regarding this document or requests relating to support, privacy, export, or deletion may be directed through the support channels presented in the product. If a dedicated legal-contact address is later designated in-product or in a commercial order form, that address will govern for the categories of notice specified there.

This agreement constitutes the entire agreement between you and us regarding the service, except for any separately executed order form, enterprise agreement, or written amendment signed by both parties. It supersedes prior or contemporaneous oral or written understandings relating to the same subject matter.

You may not assign or transfer this agreement, by operation of law or otherwise, without our prior written consent. We may assign this agreement freely, including in connection with a merger, acquisition, financing, corporate reorganization, or sale of assets. Any prohibited assignment is void.

Our failure to enforce any provision will not constitute a waiver. If any provision is held unenforceable, that provision will be limited or severed to the minimum extent necessary and the remaining provisions will remain in full force and effect. Section headings are for convenience only and do not affect interpretation. The words including and include mean including without limitation.